Walaby
05-05-2010, 06:43 PM
Took the car in for an oil change and tire rotation today. For those of you who've seen the car, you know it has a custom paint job, ghost flames etc..
Well, got a call from the service department. They told me the car was ready but that they had some bad news. All I remember hearing after "bad news" was something about bumper, and backing up, and "it's not that bad".. I honestly was in a daze lilstening to her, and thinking the worse. I think there was a comment about "not torn". etc...
So, Im pissed, Im at work.. I took a walk for awhile, then calmed down enough to go get the car. It turns out the damage is not as bad as I envisioned but they will have to replace the whole front clip. There is a dimple the size of a nickel, the edge of the front bumper that meets the black grill area, one of those clips broke, and the bump apparently broke one of the clips on the headlight ring. According to the dealership, one of the employees was backing up a truck to park next to me, and hit the bumper with the trailer hitch of the truck. How in the heck he did that without realizing he was gonna hit the car is beyond me. The spot is right where the bumper bends rearward. He woulda trashed the whole front end had he not stopped.
It has to be painted by the guy who did my flames, since the front clip is no longer the factory color (darker titanium blending into the flames). The service manager was apologetic, told me they will take care of everything, not to worry. Front clip already on order. Dealership asked me if I wanted them to fix, or use my own body shop. Told them the guy who painted it will have to do it, Im not going anywhere else. He was fine with that.
In the end, even though Im still pissed, accidents do happen. The real test is how they handle it. I told the service manager that he did get +1 points for calling me immediately and not waiting until I picked the car up.
The oilchange was free (free 6 oil changes with the vehicle purchse) and they didn't charge me for tire rotations either. We'll see how it turns out. I wouldn't be as upset if it wasn't a custom paint job, but I am glad it didn't hit the fender and screw up the flames etc...
Feels better to write it out.. and not bottle it up inside.
Mike
Well, got a call from the service department. They told me the car was ready but that they had some bad news. All I remember hearing after "bad news" was something about bumper, and backing up, and "it's not that bad".. I honestly was in a daze lilstening to her, and thinking the worse. I think there was a comment about "not torn". etc...
So, Im pissed, Im at work.. I took a walk for awhile, then calmed down enough to go get the car. It turns out the damage is not as bad as I envisioned but they will have to replace the whole front clip. There is a dimple the size of a nickel, the edge of the front bumper that meets the black grill area, one of those clips broke, and the bump apparently broke one of the clips on the headlight ring. According to the dealership, one of the employees was backing up a truck to park next to me, and hit the bumper with the trailer hitch of the truck. How in the heck he did that without realizing he was gonna hit the car is beyond me. The spot is right where the bumper bends rearward. He woulda trashed the whole front end had he not stopped.
It has to be painted by the guy who did my flames, since the front clip is no longer the factory color (darker titanium blending into the flames). The service manager was apologetic, told me they will take care of everything, not to worry. Front clip already on order. Dealership asked me if I wanted them to fix, or use my own body shop. Told them the guy who painted it will have to do it, Im not going anywhere else. He was fine with that.
In the end, even though Im still pissed, accidents do happen. The real test is how they handle it. I told the service manager that he did get +1 points for calling me immediately and not waiting until I picked the car up.
The oilchange was free (free 6 oil changes with the vehicle purchse) and they didn't charge me for tire rotations either. We'll see how it turns out. I wouldn't be as upset if it wasn't a custom paint job, but I am glad it didn't hit the fender and screw up the flames etc...
Feels better to write it out.. and not bottle it up inside.
Mike